Refunds and revisions
Effective October 11, 2026. New orders are available to United States customers only.
Cancel free before your contract is claimed
Your card is saved without charging the package price. After successful card setup is confirmed, your contract waits at least 48 hours before creators can select it. You can cancel from your account throughout that period and for any additional time until claim.
After claim
Claiming triggers the agreed one-time charge. Cancellation and refund requests after claim go to management for review; there is no additional guaranteed voluntary refund window. Use management messaging or email support@pharmaclip.org. Mandatory rights, payment errors and non-performance remedies remain unaffected. Historical orders retain the terms accepted for those orders.
Included revisions
For new orders, the selected package specifies an included revision allowance for each video. Requesting changes to one video leaves the allowances for other videos intact. Historical orders keep their accepted revision policy. Request changes from the order page during customer review, with a clear description of what should change. Internal quality corrections do not use a customer's included revision round.
Completing an order
Review and download the files before marking the order complete. Additional changes after completion require support review. For orders accepting the current terms, uploaded footage and finished downloads remain available for 30 days after you mark the project complete. Your account shows the deadline; we send a reminder at least seven days before removal and extend the deadline if that reminder is delayed. Paying an editor early does not complete your order or close your review rights. Disputes and approved preservation holds pause removal. Historical orders retain their accepted terms.